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British Airways Holidays Customer Excellence 2025

British Airways Holidays Customer Excellence 2025

27-05-2021

Bernini Palace has received the British Airways Customer Excellence Award for the 10th consecutive year, a recognition that fills us with pride and reflects our ongoing commitment to our guests. The Bernini Palace in Florence achieved an outstanding overall score of 4.9/5.

British Airways Holidays

British Airways Holidays is one of the UK’s leading tour operators, which uses customer feedback to identify top-rated hotels as part of its commitment to providing high-quality holidays. Reviews are collected from genuine customers via Feefo an independent and impartial third-party company. Customers are asked to score hotels based on location, service, cleanliness, and sleep quality, as well as provide an overall score out of ten.

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Given the privacy policy extended and noted that the processing of data will be carried out within the limits imposed by Regulation (EU) 2016/679:

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